Refund policy
Contact our Customer Service team to initiate a return/exchange.
The following are the conditions that apply to returns of products:
- Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Company for a refund or exchange.
- Products must be returned to Company within 30 days of delivery using a mailing method that allows for shipment tracking.
- You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately to file a report. Upon receipt, Company will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
- Products must be returned with the original shipping box, packing materials and a copy of the shipping invoice.
- Refunds will only be issued in the same form as was used for payment or as store credit, when applicable.
- Shipping charges are non-refundable. However, replacement products will be shipped free of charge, except where expedited shipping is requested.
- Company will not accept merchandise that has been used, altered or damaged. Company is not responsible in the event that returned packages are lost, stolen, or mishandled.
- Only products purchased through the Website may be returned to Company in accordance with this return policy. Company products purchased through any other outlet are subject to the return policies applicable to such outlets.
- Flacon orders shipped to Canada are not eligible for return or exchange.
- Company reserves the right to refuse to refund or exchange any product that does not meet the above requirements.
- If approved, refunds will be issued only in the same form as was used for payment. If a returned product was purchased with an E-Gift Card, and a refund is approved, the recipient of the E-Gift Card will receive a new email with a new gift card code for the value of the updated balance, including any applicable refund amount. If a returned product was purchased with a voucher, and a refund is approved, the purchaser will be mailed a new voucher with the same expiration date as the original voucher, assuming not expired.
- Shipping charges are non-refundable. However, if approved, replacement products will be shipped free of charge, except where expedited shipping is requested.
Returns Policy On Personalized Items
- We are unable to offer a refund on any items that have been personalized or engraved. Orders for engraved products cannot be cancelled or changed once your order has been placed. It is the customer’s responsibility to supply the engraving message, and we will not be held responsible for customer generated mistakes, errors or defects including spelling, typographical or grammatical errors, order quantity, or other ordering errors. To prevent these errors from happening, please ensure you check all spelling, grammar, punctuation and the use of capital and lower case letters when adding personalization to your order as we will personalize exactly what is entered online and we cannot accept returns of products that have been personalized incorrectly based upon customer input errors.
- View our full terms & conditions on engraved items here.
You may request a return of your order within 30 days of delivery. Returns of personalized items, sample sets, inspiration kits, leather sample wallets, complimentary samples and any used products are prohibited. We reserve the right to reject return of any orders that do not meet the return criteria.
Click here to request a return.
For returns on orders shipped to Canada or Puerto Rico, please email our customer service team at anastakingermist@gmail.com.